The Business Challenge
Maintain leading market share and become a digital leader for sales of new and used cars.
Managed service for ITSM ServiceNow® solution in the cloud and internally-focused help desk support 24x7x365 for 20,000+ employees across hundreds of dealerships in multiple US states (12,000+ calls/month).
Results and Benefits
- Enhanced employee and dealer experience
- Improved service to car buyers through increased employee productivity via shorter resolve times
- Reduced average time in queue to reach a help desk agent from 30-60 minutes to under 40 seconds