Enhancing customer convenience via web-based self service check-In.
The Business Challenge
Improve the passenger traveling experience by streamlining the check-in process for international travelers.
Unisys Application Services, including Unisys Airport Passenger Processing System (APPS) to manage on- and off-airport passenger processing functions, including a local check-in system, web and kiosk self service check-in, agent operated check-in, fast bag drop, load planning and boarding.
Results and Benefits
- Reduced passenger waiting time
- Increased passenger self service, from 20% to 80%+
- Ensured alignment with the International Air Transport Association (IATA) Fast Travel “Bags ready-to-go” project, enabling passengers to deliver their bags tagged and ready for acceptance by airlines