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Billund airport

Billund Airport

Enhancing customer convenience via web-based self service check-In.

The Business Challenge

Improve the passenger traveling experience by streamlining the check-in process for international travelers.

The Solution

Unisys Application Services, including Unisys Airport Passenger Processing System (APPS) to manage on- and off-airport passenger processing functions, including a local check-in system, web and kiosk self service check-in, agent operated check-in, fast bag drop, load planning and boarding.

Results and Benefits

  • Reduced passenger waiting time
  • Increased passenger self service, from 20% to 80%+
  • Ensured alignment with the International Air Transport Association (IATA) Fast Travel “Bags ready-to-go” project, enabling passengers to deliver their bags tagged and ready for acceptance by airlines
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