Many organizations are coming to grips with an undesirable but indisputable reality, their existing ITSM strategy and tools cannot meet the requirements of today’s dynamic business environments.
To improve business processes and gain efficiency, it is important to identify the obvious signs that your ITSM solution is outdated, inefficient or both. In this paper we look at key questions such as:
- Is your IT staff still using time-consuming manual methods to address common service requests and IT requirements?
- Does your organization lack an automated Service Request Management (SRM) system?
- Is your current ITSM solution able to support all your IT reporting and information needs?
Now is the time to get in front of this new reality. Deliver and manage services with precision. This whitepaper focuses on how you can combine ITSM best practices with a Kaizen approach to eliminate IT inefficiencies and excess costs while modernizing your overall service management framework.