Take a cohesive approach to managing the employee experience
Traditional service level agreements (SLAs) and their key performance indicators (KPIs) may suggest “what to do.” But those suggestions typically have little connection to the actual employee experience. This is because SLA metrics do not align with modern methods, such as continuous delivery that requires constant adjustment based on experience and outcomes.
As a result, new experience-oriented frameworks are becoming indispensable in modern working environments in which the emerging need for Unisys Unified Experience Management™ (UXM) is booming. UXM pivots from traditional IT service delivery to providing a consistent and meaningful employee experience to help drive business value.