(ITS) Principal Task Area:

The ITS principal task area shall provide contractor support for design, development, deployment, operations and maintenance of IRS IT Systems; all aspects of systems security such as conducting risk analyses, development of recommendations and implementations, plans for new procedures and changes to existing systems, project management skills and tools for managing, tracking, reporting, transitioning large-scale systems; and for maintaining configuration management controls. The work shall include, but is not limited to the following:

Information Technology (IT) Development
  • Analysis and Design
  • Applications Development
  • Systems Engineering
  • Certification and Accreditation
  • Information Technology Infrastructure Library (ITIL)
  • Software Development
  • System Integration
  • Test and Evaluation
  • Training (Knowledge Transfer)
Operations and Maintenance
  • Software/Hardware Maintenance and/or Licensing
  • Help desk support
  • Training (Knowledge Transfer)
  • Database Administration
Cybersecurity (CS)
  • Computer Security Awareness and Training
  • Computer Security Incident Response
  • Computer Security Planning
  • Crypto Systems
  • Digital Signatures
  • Disaster Recovery, Continuity of Operations, and Contingency Planning
  • Hot-site and Cold-site Support Services including Hardware and Software
  • Independent Verification and Validation
  • Mainframe Automated Information Security Support
  • Public Key Infrastructure (PKI)
  • Quantitative Risk Analysis of Large Sensitive Systems
  • Security Certification and Accreditation
  • Security for Small Systems, Telecommunications, and Client Service
  • Systems Vulnerability Analysis/Assessment and Risk Assessment
  • Training (Knowledge Transfer)
Program Management Support
  • Communications and Change Management
  • Performance Work Statement (PWS) & Statement of Objective (SOO) writing
  • Earned Value Management Support
  • Case Studies
  • Business Process Re-engineering
  • Customer Relationship Management
  • Data Management
  • Technology Evaluation
  • Knowledge Management Support
  • Service Oriented Architecture Support
  • Enterprise Life Cycle (ELC) Management
  • Training (Knowledge Transfer)
Ordering Procedure - 1. Summary of Ordering Procedure: - Information Technology Services (ITS)

This section describes the procedures for ordering services under TIPSS-4. The guide will provide the TIPSS-4 contractor list, specific task order procedures aligned with the competition ordering process, fair opportunity exception guidance, and a Task Order Request Package (TORP) checklist.

INTIAL PHASE: A need for IT Services is determined by a requiring activity.

STEP 1: The requiring activity will contact the TIPSS-4 office through the TIPSS Hotline 240-613-8430, TIPSS Website, and/or TIPSS E-Mail Inbox. The Requirements Development Facilitator retrieves the information from the entry point and then works with the requestor. Once the requestor submits initial documents to the RDF, a preliminary review is conducted and a synopsis of the requirement is forwarded to the TIPSS-4 Branch Chief or Assistant Chief, who then forward to the appropriate Section Chief to process and execute.

STEP 2: The Section Chief will assign requirement to a Contracting Officer (CO). The CO will instruct and assist the customer on preparing a TORP. The TORP will include all necessary documents and templates for the customer to complete (e.g. Statement Of Objectives (SOO), Performance Work Statement (PWS), IGCE, Requisition, Acquisition Plan and Evaluation Criteria).

STEP 3: The customer returns the TORP to the CO. The CO reviews and discusses documentation with customer. If the package is not ready, the CO will follow-up with the customer to receive appropriate information. Once the CO has deemed the package ready for processing they will begin to work toward a task order award. (If fair opportunity applies, go to Step 4. If not, skip to Step 5)

STEP 4: The CO, along with the requiring activity, determines the application of the Fair Opportunity Exception. The requiring activity and CO will prepare documentation for the Exceptions and proceed with concurrence from the IRS Small Business Specialist and approvals from the TIPSS Branch Chief and/or Assistant Chief, in accordance with internal IRS policies and procedures for a sole source.

STEP 5 (Standard Ordering): The CO will prepare RTCP or RTPP solicitations for a competition among the TIPSS-4 contractors list.

STEP 6 (Down-Select): If no Fair Opportunity Exception applies and the Standard Ordering Process is not feasible, then the CO will prepare a RTCP or RTPP solicitations for a two phased competition.​​​​​​​​​​

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