Next Generation Service Management | Nov 31, 2021
Unisys is proud to participate in the latest thought-leading event for service management professionals. This one-day free event will steam the latest Enterprise Service Management content, designed for senior service professionals - working across all business service functions such as HR, facilities, customer service, legal, finance and more. If you are actively preparing for, or taking the next step towards, innovating workplace service excellence through the digital transformation of workflows using common service management principles, this is the event for you.
Weston Morris, Director of Global Strategy for Digital Workplace Solutions at Unisys, will be speaking on experience level agreements, or XLAs and how they are much more meaningful and useful when we expand our focus beyond IT and connect XLAs to these other organisations and programs such as OCM, SIAM, HR, and Customer Experience. In the session, Weston will share his thoughts on employee experience and the importance of integrating an Employee Experience program with other programs such as OCM, SIAM, Customer Experience, and HR. He believes that when all of these converge, we are 'better together'.
Don't miss Weston's session at 11:30 AM (BST): Exploring "XLA Plus" – XLA Plus OCM, XLA Plus SIAM, XLA Plus HR, XLA Plus CX.
And register today for this free event that will bring inspiration, provocative thinking, the latest research, pioneering keynotes and compelling stories of shared success service management leaders from around the world. The path to service experience transformation and even happier customers and employees starts here.