Skip to main
white paper

How Client-Centric, Digital Public Sector Services Improve NSW Citizen Experiences

May 18, 2021 • Four Points Sheraton, Sydney
Event Summary

Exploring Key Trends Enabling Digital Public Sector Service Innovation

Today your public sector digital transformation is underpinned by strong cloud fundamentals, which is enabling your modernization with the move away from legacy systems to leverage cloud’s myriad of capabilities - scalability, analytics, ease of integration and management through APIs, strengthened security and many more.

This is helping drive your agenda to achieve efficiencies, improved service delivery, enable mobility for in-field operations, and turbocharge digital transformation journeys to improve the engagement and experience for citizens and businesses.

The last five years has seen rapid innovation in technology and managed services yet the question remains - how can the public sector leverage cloud better to build public services of the future? This is evident from the NSW Government Beyond Digital Strategy mandating all agencies to be ready with their cloud strategies and how best to sweat their cloud investments.

Public sector leaders responsible for developing and implementing cloud-based solutions (e-services or digital services) for different public sector organisations in size, maturity, and capability such as education, health, transport, police and many more are looking for technology efficiencies and especially opportunities to learn about the best technologies, configurations, service and deployment models, and the appropriate mix of cloud services — based on their agency’s requirements.

At a breakfast briefing hosted by Unisys and Dell Technologies over 20 executive level public sector digital transformation leaders from across New South Wales (NSW) government came together to discuss the challenges of operating the public realm, and to discuss key trends enabling improved digital service delivery in the NSW Public sector.

Key Topics Discussed:

  • Challenges across the sector hindering adoption and consumption of cloud
  • Cloud migration strategies leveraging multi-cloud to streamline back-ends and innovate the front-end citizen experience
  • How to enable and manage multi-platform (fast and self-serve) hybrid environments
  • Managing security and risk in a hybrid and modern digital workplace


Vibha Rana
Director, Student Management, Information Technology Directorate
NSW Department of Education

Stu Donehue
Acting Director Strategic Initiatives,
Transport for NSW

Rowan Dollar,
(fmr) CIO
Department of Human Services, SA

Leon Sayers,
Director Advisory APAC