Digital Workplace Transformation Live: XLA 2.0 – The Secret to Great Employee Experience in 2022
The pandemic has focused our attention on the experience of our employees as they work remotely or in a hybrid office. Companies are scrambling to understand and improve employee experience in order to attract and retain talent.
Business leaders are recognizing the strong connection between a great employee experience and a great customer experience. In this Digital Workplace Transformation Live session, Weston Morris shared his insights as to how CIOs are measuring and improving the experience of their digital workers through the use of Experience Level Agreements (XLAs), as opposed to Service Level Agreements (SLAs).