Businesses everywhere must place a greater priority on enhancing employee experiences which in turn will drive higher productivity, collaboration and better customer outcomes. Organizations that adapt to provide digital and experience parity will not only retain employees in a competitive marketplace but they will also empower those employees to provide the best service possible to their organization’s customers. Do it well and you drive engagement, productivity and adaptability as new workforce demands emerge.

The most successful organisations will be those who offer experience parity – this requires thinking beyond just technology and considering the organisational structure, polices, procedures and culture required to ensure an excellent employee experience where people can engage effectively with each other, collaborate and work productively in an agile work environment.

To create a great employee experience, employers need to understand what technology, processes and policies their people require to do their jobs effectively. This requires two-way conversations with their teams and a preparedness to change existing procedures.

The real challenge for IT is providing experience parity for all employees, working in various and hybrid locations. This means enabling all workers to find individual ways of working that drive productivity and innovation anytime, anywhere and on any device. AI, automation, analytics and proactive problem resolution are part of a broader set of technologies and processes required to provide this. This survey shows how varied the perceptions are on a modern, Digital Workplace. It also shows that many businesses think ahead by creating a workplace which will not only be more productive, but also be better for their employees.