​Business challenge

Enable enterprise customers worldwide to achieve their business goals by providing continuous, consistent IT-related services.

Solution

Unisys provides Intelligent Workplace Services, including Unisys Frontline Field Services (break/fix, IMAC and project/portfolio management) for ~48,000 network devices across 60+ countries.

Results and benefits

• Gained a consistent, global support model
• Achieved the ability to provide support in additional countries and locations where they do not have a presence
• Enabled continuous high levels of customer satisfaction