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Market Guide for Service Integration and Management Services

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Market Guide Overview

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"The SIAM role is critical for managing integrated end-to-end value and delivery of traditional and cloud service providers. Sourcing, procurement and vendor management leaders can use this guide to identify SIAM service providers that align with their multisourcing strategy."

Gartner® Research

"According to the report, the maturity of the traditional SIAM role is improving, yet both buyers and sellers have a different understanding about SIAM, which often is not very consistent. In addition, SIAM’s broad depth and breadth of the portfolio and an emerging market also make the assessment challenging. The adoption of SIAM has been increasing rapidly. The average percentage of adoption by clients is around 22% for the providers represented in this market guide, with a bias toward further adoption over the next three years."

 

Gartner, Market Guide for Service Integration and Management Services, DD Mishra, Jim Longwood, Andrew Miljanovski, Biswajit Maity, 21 September 2021.
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