Data Center Transformation and Outsourcing - Enterprise Computing Solutions

Services When and Where You Need Them

Enterprise Computing Solutions enable your organization to keep pace with challenging real-time demands of server and storage capacity, management and administration. We employ a wide range of service models from traditional enterprise computing services to Platform as a Service (PaaS) with a choice of on-site and remote infrastructure resource delivery. Our flexible, end-to-end management solutions improve efficiency, leverage economies of scale, offer the right-shore delivery to reduce costs, and enable higher service performance levels and reliability.

With most companies spending up to 75 percent of their IT budget just maintaining their IT environment and with capital and operating costs growing exponentially each year, Unisys provides innovative, cost saving outsourcing alternatives that allow for continuous innovation and enabling your organization to do more with less.

Our Portfolio

Unisys helps you transform your data centers and make the right IT sourcing decisions by leveraging our transformational services and outsourcing capabilities to achieve maximum return. We help you strategically prioritize and deliver modernization initiatives that make your operations more agile, secure, and efficient while lowering your overall costs.

Server Management

Unisys Server Management Services provide end-to-end provisioning, configuration, monitoring, and maintenance of server hardware and software in a Unisys data center or remotely in your organization’s data center. Additional services include repair and replacement of defective hardware and deployment of operating system changes and security patches. We provision hardware, software, and services as part of the full suite of managed services, which include consolidation, infrastructure transformation, and virtualization.

Storage Management

Unisys Storage Management Services provide a single point of contact and accountability for all your storage monitoring and management needs. Storage infrastructure can be in a Unisys data center or your premise and we offer industry standard SLAs to meet your specific storage needs.

Application Hosting

Unisys Application Hosting Services include 24x7 provisioning, monitoring and management of infrastructure environments on which applications are hosted, ensuring performance and availability under rigid SLA control. The services are supported by ITIL-based service management processes.

Converged Remote Infrastructure Management Suite

Unisys Converged Remote Infrastructure Management Services provide a global, end-to-end view of your entire IT infrastructure towers no matter where they are located. Our monitoring and management capabilities provide proactive and preemptive incident and problem management including the coordination of in-house teams and third-party suppliers, lowering your cost of operations and risk, and reducing meantime to repair.

Integrated Infrastructure Monitoring for Federal Agencies

Integrated monitoring uses command center technologies and principles to securely track and control data center service delivery operations, including network, application and incident response, and analytics and event correlation.

Integrated Infrastructure Management for Federal Agencies

Integrated hosting and data center management expertise maintains optimized operating services, across all network, server, and storage functions.

Network Infrastructure Management

Unisys Network Infrastructure Services keep business processes, end-users, and customers connected. We provide a single point of contact for all network management issues and requirements wherever they occur—locally, regionally or globally. Utilizing ITIL-based processes, we provide your organization with performance monitoring and management for each contracted device and circuit. Additional capabilities include fault isolation, resolution, tracking and dispatching, carrier management, and client notification when alerts occur.

Remote Managed Security

The Unisys Remote Managed Security portfolio provides a unique combination of IT security, networking and management services delivered on a common, standards-based infrastructure.

The security of data and IT infrastructure is now an enterprise-wide problem—one that must be aggressively and comprehensively addressed. Faced with ever-growing volumes of data and an increasingly sophisticated array of threats, vulnerabilities and risks, organizations must find ways to mitigate those problems. And at the same time, they must satisfy ever-increasing government, security and privacy regulations and standards, all while dealing with the ongoing obsolescence of existing technology.

The Unisys Remote Managed Security portfolio addresses all of these challenges, giving you the peace of mind and time to focus on your core mission. Unisys provides a unique combination of IT security, networking and management services delivered on a common, standards-based infrastructure.

Email Management

Unisys provides full life-cycle enterprise messaging management via Microsoft Exchange Server Platform, including:

• Email, calendar, and task management services
• Server and storage support
• Anti-virus and anti-spam functionality with ongoing security audits
• Four user mailbox configurations
• Public folders, directory services synchronization, and many more features

Smart On-Site Services

Comprehensive one-stop support and accountability for your entire branch, remote and home office support requirements—anytime, anywhere. We manage the swaps and spares, multi-device provisioning and coordinate vendors, supplies, parts and resources to provide you with faster time to business value and cost optimization.

Enterprise Multi-vendor Support

Unisys Enterprise Multi-vendor Support Services involve the full delivery of hardware maintenance and software support for top tier Original Equipment Manufacturers (OEMs) enterprise-class technology in a client data center and distributed environment. Products covered include models from IBM, HP, and Sun, either in-warranty or out of warranty.

Private Label Services

Private Label Services are contracted by OEMs, resellers, and software providers for the delivery of support services to their customers. Unisys augments an organization’s existing service resources—or can replace them entirely—offering high-quality, multi-vendor expertise across the globe. The Private Label Services portfolio offerings include break-fix hardware support, parts management, logistics, product support call center, and implementation services.

Unisys Product Support

Unisys Product Support services provide extended warranties and maintenance for Unisys-branded hardware, middleware, software, and peripherals. We help our clients implement, maintain, and manage their Unisys-based mission-critical environments with a single call while covering all the elements of their overall computing solution.

Contact Us

For more information about this Solution, please contact us or call 800-874-8647 or +1 585-742-6780.

Our Insights and Trends section provides a venue for current articles, podcasts, analyst reports, and Thought Leaders to help your organization stay ahead of the trends and issues that affect operations.

Point Of View Papers

• Transforming IT support into a customer-centric organization

  The term “end-user services” implies the IT function is wholly about providing effective service to internal “customers.” Yet many end-user services organizations are far from customer-centric.

• Smart on-site services

  The information age could just as easily be called the age of decentralization. Thanks to the globalization of markets and the availability of “always-on” networks, a huge number of companies now do business everywhere, and all the time. Workers are everywhere, too—in branch offices, calling on and servicing customers in the field, and telecommuting from their homes.

• Above the RIM: The case for remote infrastructure management

  In an economic downturn, organizations face no dearth of new challenges. But when it comes to IT infrastructure, the business and technology issues remain remarkably constant.

• Tracing the cause and effect of IT best practices

  A recent study shows that leading IT organizations have a balanced view of the IT service delivery practices required to deliver business outcomes. It also shows that leaders execute, adjust, and innovate with a service model that applies the best mix of people, processes, and automation.

• The ever-changing customer

  Today’s end-users view technology as a commodity product that should function like their automobile. When it doesn’t, frustrations run high. Increasingly high expectations for technology lead to even higher service expectations.

• Smarter sourcing

  With outsourcing, traditional SLAs aided by pricing benchmarks can offer tangible measurements of the operational value and financial merits of the arrangement. But what about the less tangible gauges of business value that are rapidly gaining in importance and supplanting cost savings?

• Beyond SLAs

  With companies worldwide spending in excess of $160 billion on both IT and business process outsourcing, IT and business leaders are pumping up their efforts to measure the effectiveness and value of their outsourcing agreements.

• Let my technology fix your technology

  As nearly every operation of large organizations now depends on information technology, employees need far greater levels of IT support. But a major research study shows that such support won�t come easy or cheaply.

• Outsourcing goals expanding to include strategic benefits

  For years, global organizations have turned to outsourcing primarily as a way to reduce their IT operating costs. But while saving money is still important, companies are increasingly looking to outsourcing to increase IT effectiveness, improve service quality and enhance business value.

• Cut with Care: Don’t Harvest the Future

  This paper discusses how CIOs can avoid harvesting the future by managing IT services and outsourcing cost reductions in a strategic manner.

• The changing requirements for technical support professionals

  Today’s end-users are increasingly diverse, dispersed, and technology dependent. There are more people to satisfy, devices to support, and sophisticated technology problems to resolve.

What's Hot

• Smart On-site Services to Help Clients Cut IT Costs

  The new Unisys Smart On-site Services offering is a services solution designed to help enterprise clients reduce information technology support service costs by up to 20 percent.

Thought Leaders

• Larry Guevel

  Larry Guevel is vice president, Strategic Business Planning at Unisys. He is responsible for strategic business planning, portfolio development, balanced scorecard, and strategic partner accounts for Global Infrastructure and Outsourcing Services.

• Sam Gross

  Sam Gross is Vice President of Global IT Outsourcing Solutions at Unisys Corporation, where he leads the vision, strategy, technology development and implementation for Unisys innovative global IT outsourcing solutions.