End User Outsourcing and Support Services

Anywhere, Anytime Secure Support for Our Clients’ End Users

In today’s technology-dependent workplace, end-user hardware and software represent mission-critical tools for your organization. Key trends, such as dramatic increases in mobility and portability, are impacting your organization’s effectiveness in maintaining employees’ productivity and communication on a 24x7 basis. Considering the rapid pace of technology changes and the ongoing difficulty of attracting and retaining technical personnel, Unisys End User Outsourcing and Support Services are a smart and effective way to meet these requirements.

Our focused portfolio of services along with our anywhere, anytime global service delivery enables you to provide reliable, efficient support to your end users. Enabled by our 31 IT Outsourcing (ITO) Operation Centers with multi-language capabilities and global Information Technology Infrastructure Library (ITIL) based Resolution Optimization Model, ISO-certified global logistics network, we provide remote and last mile delivery capabilities in over 100 countries—we can support you wherever your business is. Whether you need help planning and implementing desktop consolidation or need end-to-end provisioning, service delivery and support of end users, Unisys has a solution for you that will deliver measurable cost reductions, improved satisfaction levels and enable faster time to incident resolution.

Our Portfolio

Unisys enables organizations and its end users to achieve higher levels of productivity through a focused portfolio of offerings, including flexible end-user support solutions, device and software support, security, mission-critical compute and storage solutions, and robust service desk and remote management solutions. All together, the Unisys portfolio provides reliable, global solutions designed to help your end users achieve the highest productivity possible.

End-user Support Solutions

Unisys End-user Support Solutions provide your enterprise with a single point of contact for hardware and software technology needs. We offer a wide range of services and greater choice and variety of technology at the organization and the end-user level. We ensure computers run at maximum efficiency, allowing your people to be more responsive to customers, colleagues, and suppliers.

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Infrastructure Support Solutions

Unisys Infrastructure Support Services provide the hardware and software support required to maintain reliable end user computing and networking environments. Our focus on security serves to minimize the risks of a globally connected world. We cover every aspect of the IT infrastructure support lifecycle from installations to complete maintenance services.

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Managed Security Services

The Unisys Managed Security Services portfolio focuses on solving your security problems giving you time to focus on your core organization and strategic initiatives. Unisys provides a unique combination of network and application security, vulnerability, risk and compliance management services, delivered on a common, standards-based, global infrastructure.

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Platform as a Service Solutions

Unisys global capabilities are optimized to provide mission critical enterprise compute and storage “Platform as a Service” (PaaS) solutions that are accessible anywhere around the world. We offer economies of scale and configurability without your enterprise having to be involved with the underlying technology.

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Business Service Management

Built on ITIL-based automated processes and globally integrated support, Unisys Business Service Management solutions provide you with services and best practices that work together to provide your organization with optimized service delivery. Our Service Desk capabilities serve as the foundation for accelerating and maximizing value while lowering your organization’s IT costs and risk.

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Our Insights and Trends section provides a venue for current articles, podcasts, analyst reports, and Thought Leaders to help your organization stay ahead of the trends and issues that affect operations.

Point Of View Papers

  • Adaptive End-User Support

    Today’s enterprise must ensure that highly mobile, tech-savvy employees can work productively, no matter where they are or what devices they use. Unisys End-User Productivity Services are designed to deliver higher performance levels and lower costs by establishing an adaptive framework to optimize desktop services.

  • Cut with Care: Don’t Harvest the Future

    This paper discusses how CIOs can avoid harvesting the future by managing IT services and outsourcing cost reductions in a strategic manner.

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Podcasts

  • Impact of IT Consumerization on the Enterprise

    Featuring Gartner Analysts Bill Maurer and Steve Prentice - Enterprises used to provide all the technology an employee needed. Today, more and more employees rely on their own IT devices and tools – and expect them to be supported by the enterprise. Hear about the full impact this growing IT consumerization trend has on businesses.

  • The Emerging Model for IT Services Outsourcing

    Featuring Gartner Analyst Bill Maurer and Sam Gross, vice president, Global Information Technology Outsourcing, Unisys - The economy is dominating the corporate agenda and IT is under more pressure than ever to reign in costs. Listen and learn how you can determine the right solutions and provider to fit your needs.

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Videos

  • End-User Productivity Services

    Today’s computer-savvy, mobile workforce uses technology to work any where, at any time. Meanwhile, there’s even more pressure for IT to reduce support costs without sacrificing worker productivity. Unisys adaptive End-User Productivity Services are designed for new models of service delivery – providing a roadmap for next-generation end-user services.

  • End User Outsourcing and Support Services Credential Video

    The Unisys End User Outsourcing and Support Services portfolio provides reliable, global solutions designed to help organizations achieve the highest level of productivity possible. Unisys clients have used Service Desk, Desktop Management, and Multi-Vendor Services offerings with strong results, including improved response times and millions of dollars in savings.

  • Outsourcing Efficiencies: Technologies and Models to Reduce Cost

    In this economy, the pressure to cut costs quickly is driving new outsourcing approaches. This video provides insight into technologies and methodologies to achieve short- and long-term IT services and outsourcing efficiencies.

  • Outsourcing Efficiencies: Balancing Cost Reduction and Risk

    How and where can you reduce your outsourcing costs without putting critical operations, productivity, customer service and profitability at risk? This video provides guidance on how to find a balance between achieving cost savings and managing risk.

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What's Hot

  • Users Have It Their Way

    Gartner Group predicts that by 2010, end-user preferences will decide as much as half of all software, hardware and services acquisitions made by IT.

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Thought Leaders

  • Bart De Maertelaere

    Bart De Maertelaere is a vice president and partner at Unisys Corporation where he leads the IT outsourcing strategy and portfolio group at the global level.

  • Larry Guevel

    Larry Guevel is vice president, Strategic Business Planning at Unisys. He is responsible for strategic business planning, portfolio development, balanced scorecard, and strategic partner accounts for Global Infrastructure and Outsourcing Services.

  • Sam Gross

    Sam Gross is Vice President of Global IT Outsourcing Solutions at Unisys Corporation, where he leads the vision, strategy, technology development and implementation for Unisys innovative global IT outsourcing solutions.

  • Tony Henshaw

    Tony Henshaw is vice president and general manager, Global Outsourcing and Infrastructure Services, Asia Pacific for Unisys Corporation. Based in Australia, he has overall responsibility for developing and leading the Unisys outsourcing and infrastructure services business in Australia, New Zealand and Asia.

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