End User Outsourcing and Support Services

Anywhere, Anytime Secure Support for Our Clients’ End Users

In today’s technology-dependent workplace, end-user hardware and software represent mission-critical tools for your organization. Key trends, such as dramatic increases in mobility and portability, are impacting your organization’s effectiveness in maintaining employees’ productivity and communication on a 24x7 basis. Considering the rapid pace of technology changes and the ongoing difficulty of attracting and retaining technical personnel, Unisys End User Outsourcing and Support Services are a smart and effective way to meet these requirements.

Our focused portfolio of services along with our anywhere, anytime global service delivery enables you to provide reliable, efficient support to your end users. Enabled by our 31 IT Outsourcing (ITO) Operation Centers with multi-language capabilities and global Information Technology Infrastructure Library (ITIL) based Resolution Optimization Model, ISO-certified global logistics network, we provide remote and last mile delivery capabilities in over 100 countries—we can support you wherever your business is. Whether you need help planning and implementing desktop consolidation or need end-to-end provisioning, service delivery and support of end users, Unisys has a solution for you that will deliver measurable cost reductions, improved satisfaction levels and enable faster time to incident resolution

Our Portfolio

Unisys enables organizations and its end users to achieve higher levels of productivity through a focused portfolio of offerings, including flexible end-user support solutions, device and software support, security, mission-critical compute and storage solutions, and robust service desk and remote management solutions. All together, the Unisys portfolio provides reliable, global solutions designed to help your end users achieve the highest productivity possible.

Our Insights and Trends section provides a venue for current articles, podcasts, analyst reports, and Thought Leaders to help your organization stay ahead of the trends and issues that affect operations.

Unisys in the News

• Why Companies Should Donate Used PCs Instead of Recycling

  Unisys and the City of Minneapolis donate PCs in a big step toward sustainability, via CIOonline.

• Unisys Positioned in Leaders Quadrant by Gartner Inc.

  An ExecutiveBiz article highlights Unisys being positioned in the “Leaders” quadrant in the Gartner, Inc. 2011 North American Quadrant report on Help Desk Outsourcing Services.

• New Client Realities

  Unisys Sam Gross says end users are taking control of the computing experience and IT orgs will have to learn to manage.

• The Biggest CIO Challenge of 2010: BYOT

  Read the Blog post by Patrick Gray, author of “Breakthrough IT”, on the trend of workers bringing their own technology into the workplace. Unisys is listed as one of the companies that “get it” when it comes to understanding end-user trends and consumerization of IT in the workplace.

Point Of View Papers

• Who Should Get an iPhone in Your Company? “The CEO” is the Wrong Answer

  The "consumerization of IT" is one of the leading trends that will impact the technology sector in the coming decade. This paper offers insight on how organizations can better manage consumer IT in the workplace and use it to improve employee productivity and business performance.

• Risky Business: The Danger of Cutting Too Much

  With the global financial crisis placing pressure on public and private sector organizations, senior executives are expecting the IT function to help in the quest for cost reductions. However, cutting too deeply, too quickly or too widely into an organization’s IT function can be counterproductive and increase business risk. Read this paper on understanding what is business-critical.

• Invest Now to Cut Future IT Services Costs

  To achieve the maximum cost savings in their IT services and outsourcing arrangements, CIOs are finding a strategy that targets both short-term cost cuts and long-term cost efficiencies is helping them reach their goals. Invest now in new tools and approaches to cut future IT services costs.

• Cut with Care: Don’t Harvest the Future

  This paper discusses how CIOs can avoid harvesting the future by managing IT services and outsourcing cost reductions in a strategic manner.

• Adaptive End-User Support: A Best Practices Model for Empowered End-Users & Reduced TCO

  Today’s enterprise must ensure that highly mobile, tech-savvy employees can work productively, no matter where they are or what devices they use. Unisys End-User Productivity Services are designed to deliver higher performance levels and lower costs by establishing an adaptive framework to optimize desktop services.

Webinars

• From Disruptive to Productive: Unisys 2011 Predictions

  Key disruptive trends are creating new opportunities for IT to deliver value to the business – enabling a step-change in productivity via new styles of interaction, automation and service delivery. This webinar covers Unisys predictions and recommendations on the six disruptive technology trends that will be key in 2011 and beyond.

• Are Your End Users Smarter Than Your Expensive System Management Tools?

  Most IT organizations have a fragmented view of their infrastructure, leading to difficulties in troubleshooting technical problems. In this webinar, clients can learn methods for integrating end-user experience management into a broader IT service management model - improving end-user satisfaction with IT services as a result.

• Finding Hidden Costs and Optimizing End-User Support

  Companies at all levels of maturity in their Incident Resolution approach and with varying sourcing strategies have been shocked to learn that through Resolution Optimization, an additional 30% gain in productivity can still be achieved - with cost savings that often are even higher.

Videos

• Analyst Firm Longhaus’ Managing Director and Research Director discuss their views of Unisys

  Australian-based analyst firm Longhaus attended the Unisys Asia Pacific Analyst Summit in Sydney where they were briefed on Unisys’ services, technology and industry solutions, how Unisys is helping clients address Disruptive IT Trends, and more. Having reflected on what they heard, Longhaus Managing Director Peter Carr and Research Director Scott Stewart created this succinct analysis of Unisys.

• Unisys View of Disruptive IT Trends for 2011

  Fred Dillman, Chief Technology Officer discusses Unisys’ six disruptive trends that are key to reshaping the delivery of IT services to organizations in 2011 and beyond. Today organizations seek solutions that increase user productivity in a cost effective way. Hear insight on how Unisys can help IT managers move these solutions from development into production, all within their IT budget.

• Desk Jockey Unchained

  Learn how your end users are free to roam anytime, any device, anywhere from the office to the Pampas of Argentina with Unisys End-User Productivity Services.

• End-User Productivity Services

  Today’s computer-savvy, mobile workforce uses technology to work any where, at any time. Meanwhile, there’s even more pressure for IT to reduce support costs without sacrificing worker productivity. Unisys adaptive End-User Productivity Services are designed for new models of service delivery – providing a roadmap for next-generation end-user services.

• End User Outsourcing and Support Services Credential Video

  The Unisys End User Outsourcing and Support Services portfolio provides reliable, global solutions designed to help organizations achieve the highest level of productivity possible. Unisys clients have used Service Desk, Desktop Management, and Multi-Vendor Services offerings with strong results, including improved response times and millions of dollars in savings.

What's Hot

• How Unisys Took on the Global Financial Crisis Front by Collaborating with Customers

  Lee Ward talks to Australia’s leading management magazine about how Unisys actively worked with clients to take joint action to best position their businesses during the recent economic downturn. She also looks at the need to embrace new trends such as a mobile workforce and the rise of social networking.

Thought Leaders

• John Almasy

  John Almasy is the Lead Architect for End-User Outsourcing and Support Services with the CTO office. He has over twenty-four years of experience in the Information Technology industry (10 with Unisys) including technology consulting, architecture, service and portfolio development, and program management.

• Leanne Ward

  Leanne Ward is vice president and general manager, IT Outsourcing, Global Managed Services (GMS), Asia Pacific.

• Suzanne Carter

  Suzanne Carter is vice president, Commercial Industries, Unisys Asia Pacific. She is responsible for developing and leading the Unisys Transportation, Communication, and Consumer and Industrial Products practices in Asia Pacific.

• Robert Chapman

  Rob Chapman is the vice president and managing director for UKMEA with responsibility for the business across the region. He also has responsibility for outsourcing and infrastructure services in the UKMEA region.

• Scott Whyman

  Scott Whyman is vice president and general manager, Global Managed Services, Asia Pacific for Unisys Corporation. He has overall responsibility for leadership, strategic direction, sales and operations for the Unisys outsourcing and infrastructure services business across Asia, Australia and New Zealand.

White Papers

• Driving Outsourcing Cost Savings and Efficiencies During an Economic Downturn

  This Unisys whitepaper discusses how local organizations are successfully driving outsourcing cost savings and efficiencies by employing new approaches, models, and technologies.