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End User Outsourcing and Support Services
Unisys People Computing, Delivering on Your Business Results by Focusing on Where Business Happens – Your People
IT has changed. Where in the past it was an inward view looking out, and even that view stopped at the walls of the datacenter, today’s world of IT is one looking in. From the devices they are using, the applications they are accessing and the support they need, it’s all About the People.
Taking a people-oriented view to delivering IT services will result in major improvements in service delivery and business impact. Our focus is helping organizations achieve their business objectives through their most import asset, their people.
The business benefits that can be achieved and realized by our customers with a people first orientation include: improved productivity, simplifying the management of the computing environment, and optimizing how people and their applications utilize the infrastructure. Ensuring security, uptime, ease of use and fixing problems before the user realizes it. This is the hallmark of Unisys.
A fresh new perspective will change how IT views their role in the organization. From out of sight and out of mind, making sure things keep humming along. We help companies in three major areas;
- MyWork ServicesSM
- Integrated Service Management
- Infrastructure Services
The Unisys portfolio of services is a comprehensive and flexible set of offerings that works from the end user environment to the data center and back again. It is modular to address key operational needs and also well integrated and comprehensive. Think of the middle layer, Integrated Service Management, a key critical component to connect People with the technology services they require. The portfolio uniquely provides market-leading innovation:
- Advanced monitoring and analytics: predictive and proactive
- Integrated management view: break down silos
- Breadth of user support: global, multi-device, multi-vendor, multi-app, multi-service
MyWork ServicesSM
Unisys MyWork Services help organizations create flexible, efficient and highly responsive end user environments that not only can boost user productivity and collaboration, but also rein in IT costs and risks.
View Solutions for MyWork ServicesSM
Integrated Service Management
Unisys provides a complete Integrated Service Management solution to monitor, analyze, predict and act across an enterprise’s entire IT infrastructure, making better use of IT personnel’s time, reducing risk and overall making better decisions.
View Solutions for Integrated Service Management
Infrastructure Services
Unisys Infrastructure Services extends beyond the data center, including and supporting the mixed enterprise computing environments: hosting services, outsourced services, and cloud or virtualized solutions. It is where People Computing meets the infrastructure. IT needs to take full advantage of the infrastructure and their investment.
View Solutions for Infrastructure Services
Our Insights and Trends section provides a venue for current articles, multimedia, analyst reports, and Thought Leaders to help your organization stay ahead of the trends and issues that affect operations.
Unisys in the News
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Defeating Corporate IT Tyranny: A Gadget Users' Bill Of Rights
Weston Morris of Unisys prescribes an end-user Bill of Rights via Forbes.
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Why Companies Should Donate Used PCs Instead of Recycling
Unisys and the City of Minneapolis donate PCs in a big step toward sustainability, via CIOonline.
Videos
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Desk Jockey Unchained
Learn how your end users are free to roam anytime, any device, anywhere from the office to the Pampas of Argentina with Unisys End-User Productivity Services.
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End-User Productivity Services
Today’s computer-savvy, mobile workforce uses technology to work any where, at any time. Meanwhile, there’s even more pressure for IT to reduce support costs without sacrificing worker productivity. Unisys adaptive End-User Productivity Services are designed for new models of service delivery – providing a roadmap for next-generation end-user services.
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End User Outsourcing and Support Services Credential Video
The Unisys End User Outsourcing and Support Services portfolio provides reliable, global solutions designed to help organizations achieve the highest level of productivity possible. Unisys clients have used Service Desk, Desktop Management, and Multi-Vendor Services offerings with strong results, including improved response times and millions of dollars in savings.
What's Hot
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How Unisys Took on the Global Financial Crisis Front by Collaborating with Customers
Lee Ward talks to Australia’s leading management magazine about how Unisys actively worked with clients to take joint action to best position their businesses during the recent economic downturn. She also looks at the need to embrace new trends such as a mobile workforce and the rise of social networking.
Thought Leaders
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John Almasy
John Almasy is the Lead Architect for End-User Outsourcing and Support Services with the CTO office. He has over twenty-four years of experience in the Information Technology industry (10 with Unisys) including technology consulting, architecture, service and portfolio development, and program management.
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Leanne Ward
Leanne Ward is vice president and general manager, IT Outsourcing, Global Managed Services (GMS), Asia Pacific.
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Suzanne Carter
Suzanne Carter is vice president, Commercial Industries, Unisys Asia Pacific. She is responsible for developing and leading the Unisys Transportation, Communication, and Consumer and Industrial Products practices in Asia Pacific.
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Scott Whyman
Scott Whyman is vice president and general manager, Global Managed Services, Asia Pacific for Unisys Corporation. He has overall responsibility for leadership, strategic direction, sales and operations for the Unisys outsourcing and infrastructure services business across Asia, Australia and New Zealand.
White Papers
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Driving Outsourcing Cost Savings and Efficiencies During an Economic Downturn
This Unisys whitepaper discusses how local organizations are successfully driving outsourcing cost savings and efficiencies by employing new approaches, models, and technologies.
