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        <title><![CDATA[Point Of View Papers]]></title>
        <link>http://www.unisys.com:80/unisys/rss/feed.jsp?id=12800005</link>
        <description><![CDATA[Learn about the Unisys point of view on issues and trends that affect your business.]]></description>
        <language>en</language>
        <copyright>Copyright &amp;copy; Unisys 2009</copyright>
        <pubDate>Mon, 23 Nov 2009 01:06:38 GMT</pubDate>
        <lastBuildDate>Mon, 23 Nov 2009 01:06:38 GMT</lastBuildDate>
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          <title><![CDATA[Point Of View Papers]]></title>
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              <title><![CDATA[A New Era in IT: Cloud Computing Takes Center Stage]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=1120000970000310199</link>
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              <pubDate>Mon, 05 Oct 2009 12:23:01 GMT</pubDate>
              <description><![CDATA[The Unisys approach is not to simply share resources and provide generic commodity services and capabilities, but to tailor secure solutions so businesses can move more data and applications to the cloud ? and move them confidently.]]></description>
            </item>
          <item>
              <title><![CDATA[Cut with Care: Don?t Harvest the Future]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=10020100028</link>
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              <pubDate>Sat, 03 Oct 2009 07:46:33 GMT</pubDate>
              <description><![CDATA[This paper discusses how CIOs can avoid harvesting the future by managing IT services and outsourcing cost reductions in a strategic manner.]]></description>
            </item>
          <item>
              <title><![CDATA[Adaptive End-User Support]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=1120000970000310130</link>
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              <pubDate>Tue, 29 Sep 2009 10:01:00 GMT</pubDate>
              <description><![CDATA[Today?s enterprise must ensure that highly mobile, tech-savvy employees can work productively, no matter where they are or what devices they use. Unisys End-User Productivity Services are designed to deliver higher performance levels and lower costs by establishing an adaptive framework to optimize desktop services.]]></description>
            </item>
          <item>
              <title><![CDATA[An Expert's Approach to Achieving an Integrated Security Environment]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=10021000025</link>
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              <pubDate>Tue, 25 Aug 2009 09:46:07 GMT</pubDate>
              <description><![CDATA[This article by Unisys Steve Vinsik appeared on the cover of a recent issue of Government Security News. The article addresses the need for an integrated view of security that includes all aspects of a client's needs - data, physical location, and personnel security.]]></description>
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              <title><![CDATA[Unisys and Gartner Media Program "User-driven IT services for the enterprise"]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=10017600094</link>
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              <pubDate>Mon, 22 Jun 2009 14:17:45 GMT</pubDate>
              <description><![CDATA[Welcome to <b>User-Driven IT Services for the Enterprise</b>, a Unisys newsletter that examines the consumerization of information technology and the resulting implications for IT infrastructure, enterprise IT support and outsourcing models. Featuring current research from Gartner and Unisys thought leaders, we investigate trends in today's enterprise IT services, and what's driving them.]]></description>
            </item>
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              <title><![CDATA[Beyond cost reduction]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=10017600051</link>
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              <pubDate>Sat, 20 Jun 2009 13:03:57 GMT</pubDate>
              <description><![CDATA[Providing superior but cost-effective IT support to technology end-users has become increasingly critical and difficult. Throwing more money at the issue is not the answer. Far more important is something much more subtle: striking the balance between flexibility and standardization.]]></description>
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              <title><![CDATA[Smart on-site services]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=17500010</link>
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              <pubDate>Wed, 10 Jun 2009 11:46:28 GMT</pubDate>
              <description><![CDATA[The information age could just as easily be called the age of decentralization. Thanks to the globalization of markets and the availability of &ldquo;always-on&rdquo; networks, a huge number of companies now do business everywhere, and all the time. Workers are everywhere, too&mdash;in branch offices, calling on and servicing customers in the field, and telecommuting from their homes.]]></description>
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              <title><![CDATA[Above the RIM: The case for remote infrastructure management]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=17500008</link>
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              <pubDate>Wed, 10 Jun 2009 11:37:16 GMT</pubDate>
              <description><![CDATA[In an economic downturn, organizations face no dearth of new challenges. But when it comes to IT infrastructure, the business and technology issues remain remarkably constant.]]></description>
            </item>
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              <title><![CDATA[Excelling at end-user support]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300036</link>
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              <pubDate>Fri, 19 Dec 2008 09:34:00 GMT</pubDate>
              <description><![CDATA[Providing superior but cost-effective IT support to technology end-users has become increasingly critical and difficult. Throwing more money at the issue is not the answer. Striking the balance between flexibility and standardization is far more important.]]></description>
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              <title><![CDATA[The changing requirements for technical support professionals]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300034</link>
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              <pubDate>Fri, 19 Dec 2008 09:33:36 GMT</pubDate>
              <description><![CDATA[Today&rsquo;s end-users are increasingly diverse, dispersed, and technology dependent. There are more people to satisfy, devices to support, and sophisticated technology problems to resolve.]]></description>
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          <item>
              <title><![CDATA[Let my technology fix your technology]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300032</link>
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              <pubDate>Fri, 19 Dec 2008 09:33:09 GMT</pubDate>
              <description><![CDATA[As nearly every operation of large organizations now depends on information technology, employees need far greater levels of IT support. But a major research study shows that such support won�t come easy or cheaply.]]></description>
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              <title><![CDATA[Knowledge management and analytics]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300030</link>
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              <pubDate>Fri, 19 Dec 2008 09:32:33 GMT</pubDate>
              <description><![CDATA[End-user services groups are all about fixing the technical problems that plague an organization&rsquo;s technology end-users &ndash; issues that can impact personal and organizational performance.]]></description>
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              <title><![CDATA[Transforming IT support into a customer-centric organization]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300028</link>
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              <pubDate>Fri, 19 Dec 2008 09:31:54 GMT</pubDate>
              <description><![CDATA[The term &ldquo;end-user services&rdquo; implies the IT function is wholly about providing effective service to internal &ldquo;customers.&rdquo; Yet many end-user services organizations are far from customer-centric.]]></description>
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              <title><![CDATA[Creating the satisfied customer]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300026</link>
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              <pubDate>Fri, 19 Dec 2008 09:31:14 GMT</pubDate>
              <description><![CDATA[A cornerstone of every organization&rsquo;s end-user services group is measuring the quality of its services. Yet meeting predefined and mutually agreed-upon service levels does not lead to satisfied end-users.]]></description>
            </item>
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              <title><![CDATA[The ever-changing customer]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300024</link>
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              <pubDate>Fri, 19 Dec 2008 09:30:48 GMT</pubDate>
              <description><![CDATA[Today&rsquo;s end-users view technology as a commodity product that should function like their automobile. When it doesn&rsquo;t, frustrations run high. Increasingly high expectations for technology lead to even higher service expectations.]]></description>
            </item>
          <item>
              <title><![CDATA[Unisys technology perspective]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300022</link>
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              <pubDate>Fri, 19 Dec 2008 09:30:14 GMT</pubDate>
              <description><![CDATA[It&rsquo;s nearly impossible to look into IT in the federal government without bumping into service-oriented architecture. SOA can help you achieve business agility, bringing government and military the possibility of creating an information sharing environment.]]></description>
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              <title><![CDATA[Tracing the cause and effect of IT best practices]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300020</link>
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              <pubDate>Fri, 19 Dec 2008 09:29:44 GMT</pubDate>
              <description><![CDATA[A recent study shows that leading IT organizations have a balanced view of the IT service delivery practices required to deliver business outcomes. It also shows that leaders execute, adjust, and innovate with a service model that applies the best mix of people, processes, and automation.]]></description>
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              <title><![CDATA[Bringing Toyota-like factory efficiency to back-office operations]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300018</link>
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              <pubDate>Fri, 19 Dec 2008 09:29:19 GMT</pubDate>
              <description><![CDATA[Some of the biggest factories in the world don&rsquo;t move hard goods like cars, toasters, and washing machines along an assembly line. They produce information in the form of bills, payments, health insurance claims, life insurance policies, and paychecks.]]></description>
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              <title><![CDATA[The tenets of world class end-user services]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300016</link>
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              <pubDate>Fri, 19 Dec 2008 09:28:36 GMT</pubDate>
              <description><![CDATA[Increasingly, enterprise revenue, productivity and innovation directly correlate to how effectively IT leaders manage end-user services. The reason: Nearly all employees &ndash; from the CEO down to the entry-level worker &ndash; rely on IT to do their jobs.]]></description>
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              <title><![CDATA[Standardized IT for end users to best-fit IT service]]></title>
              <link>http://www.unisys.com:80/unisys/ri/pub/pov/detail.jsp?id=8300014</link>
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              <pubDate>Fri, 19 Dec 2008 09:27:59 GMT</pubDate>
              <description><![CDATA[With companies running 24x7 operations and promoting worldwide collaboration among employees, IT services must take an approach of managed flexibility to deliver the best services to the individual performers driving financial performance, innovation, and growth.]]></description>
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