Unisys Australia
 

BPO Services

Unisys Australia’s business process outsourcing business offers two main services:

  1. Mortgage Processing
  2. Direct Debit and Credit Payment Processing

Unisys Credit Services

Unisys delivers large scale business process outsourcing services to clients across Asia Pacific, adding value to their businesses by managing their mission critical, but strategically non-core, processes. The operations and vertical market expertise available from Unisys deliver outsource benefits that include relieving the capital investment burden, better quality services and lower costs. 

Unisys Credit Services (UCS) is a third-party loan servicer and payment processing service provider headquartered in Sydney. Originally formed in 2002 to perform the residential loan processing and servicing for RHG Home Loans, UCS now also services RAMS Financial Group (Westpac) and Anchorage Home Loans (National Australia Bank). It also provides electronic payment processing services and support (formerly as UPSL), relating to the Australian Bulk Electronic Clearing System (direct debit and credit payments) for Bendigo and Adelaide Bank, Suncorp and a major government agency.

Unisys Credit Services helps clients reduce processing costs and capital expenditure, accelerate processing times and enhance customer service through improved operational efficiencies including scalability to manage peak loan and payment periods and complete visibility to support governance and compliance requirements including the National Consumer Credit Protection Act.

As a third-party loan service provider, Unisys Credit Services is responsible for all settlement and post-settlement servicing functions, including arrears management and recoveries, and extensive call-centre services for customers and originators and is affirmed as a 'STRONG' residential loan servicer in Australia by Standard & Poor’s.

The direct debit and credit payment service is fully compliant to the Australian Payments Clearing Association (APCA) standards and provides a hosted payment application, transactional processing via direct industry exchanges with other Financial Institutions, reporting and settlement services, and back office support.

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