IT Outsourcing, End User Services
Help Desk Outsourcing Services
Protect productivity, gain efficiencies and reduce the risk to your bottom line from downtime. Be sure your end-users and services personnel get the desktop support they need. When and wherever they need it.
Integrate all of your desktop service management across your business. Get fix-it-right-on-the-first-report problem resolution. And proactively resolve most issues before they adversely affect your business.
How? By leveraging our unparalleled single point of integration capabilities. Global infrastructure. ISO-certified processes. And worldwide, world-class technical expertise.
Help Desk Outsourcing Highlights
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Simplify access to support with a single point of contact
Get total incident management. Including escalation to expert resolver groups as needed.
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Users choose how they contact the Help Desk
By toll free, one call telephone support. Or online via the Unisys Service Portal for self help and web-based incident submissions. Use our robust reporting capabilities to continuously manage and improve service levels.
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Lower costs by centralizing a wide range of support
Software how-to, Desktop hardware how-to and problem determination, Network connectivity problem determination, and Service requests for adds, moves and changes.
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Leverage Unisys global sourcing
On-shore, off-shore and near-shore low cost delivery models.
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Know that all incidents reported to the Service Desk
The Service Desk logs in calls to the Unisys Incident Management System and carefully managed through closure.
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Rest assured if dispatch
Is needed, you’ll get the right technician, with the right skills and products for quick problem resolution.
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Our highly refined, repeatable processesDeliver world-class support services 24 x 7 x 365. So you gain the efficiencies of high quality, consistent services wherever your business is located.
Help Desk Outsourcing Services Elements
Other Services Required
Have a Help Desk Outsourcing Consultant contact me.
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