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White Papers
Infrastructure Outsourcing: Managing Strategic Assets to Drive Business Value
Many buyers see outsourcing as a way to meet both immediate cost-reduction needs and longer-term strategic needs, according to the Outsourcing Institute (OI) IT Index, an annual industry research report on outsourcing buyers and sellers.
BPO Viewpoint: When Agility Outweighs Efficiency
This latest research from the global future forum highlights some important trends that will have a profound impact on the outsourcing market. Companies traditionally have turned to outsourcing as a more efficient means of handling back-office processes, without fundamentally changing anything. Therefore, business process outsourcing has largely been transactional in nature. Functions were outsourced to extract costs and redeploy scarce resources into strategic initiatives. Unfortunately, this approach often ended up “freezing” a particular function, handicapping the company as it fell behind the competition. Efficiency still matters, but it’s no longer enough.
Check 21 Review and Operational Issues
With the enactment of Check Clearing for the 21st Century Act (Check 21) effective October 28, 2004, banks will no longer be required to physically exchange original checks. Although the legislation limits itself to making a "substitute check" created from an image the legal equivalent of the original check, it is widely expected to promote image interchange between financial institutions. Check 21 has the potential to save financial institutions over 2 billion dollars annually and to reduce the exposure to unexpected transportation disruptions.
Making IT Outsourcing Work
By Frost & Sullivan
Top IT Consumers in Latin America Speak Out on How to Successfully Implement IT Outsourcing.
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