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Outside Opinions
Point-Counterpoint-Roney
The banking industry is in the throes of a major transformation, fed by expanding electronic payment options, declining check volumes and the expected passage this year of the digital imaging-friendly Check Clearing for the 21st Century Act, known as Check 21. Many major banks and lending institutions are already addressing this new reality with outsourced payments and new electronic payment-processing methods.But could they benefit even further by teaming with a knowledgeable third party in a larger, more regional approach?
Outsourcing - The Holy Grail of Business Transformation
From satellites to cereal, market leaders and savvy contenders in nearly every industry are turning to outsourcing as a way to cut costs, leverage expertise and quickly gain competitive advantage. Outsourcing isn’t just for IT anymore. In fact, Business Process Outsourcing (BPO) is successfully being applied to an incredibly wide range of non-core enterprise functions, including transportation, human resources, customer service, creative services and even recruiting.
Check Processing
By Beth Ellyn Rosenthal
Here's an unhappy corporate dilemma: you have a critical process whose usage is falling but will never go away. It now needs a significant investment in new technology just to compete. Do you spend the money when you know the unit costs will rise because of the falling volume? Or, do you outsource a core process? Outsourcing Center article from April 2002
Ask Expert Shaw Pittman
José Cunningham, Managing Director at Shaw Pittman Global Sourcing, talks about strategic business development in business process outsourcing.
Ask Expert Oleen Healthcare
Barbara A. Boykin, President of Washington, DC-based healthcare information systems consulting firm Oleen Healthcare Information Management, Inc., shares her insights about the state of payer system technology.
Ask Expert Jessica Goepfert
Ms. Jessica Goepfert, the program manager for the ASP and Application Management Services and Business Service Providers, discusses the business service provider model and why business managers should pay attention to it.
Ask Expert Everest Group
Peter Bendor-Samuel, CEO of The Everest Group, explains the new business process outsourcing model and the benefits that it offers to today’s business enterprises.
Ask Expert European Outsourcing
Stratos Sarissamlis is vice president of technology research services at Meta Group, shares his insights about european IT outsourcing.
Ask Expert Corbett
Michael F. Corbett, president and CEO of Michael F. Corbett & Associates, Ltd., talks about how outsourcing can create many efficiencies in three of any company’s most valuable assets: time, money and business focus.
Outsourcing Shines at Unisys Processing Center
Case study from "Today -- The Journal of Work Process Improvement." Profiles how cable giant Comcast outsourced its payment processing to Unisys.
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