Application Services Solutions Support Services

Do you need to extend the life of your legacy applications to better protect your original investment? Give your people the tools they need to be productive? And remain competitive? And do you have the staff to do this work on an ongoing basis?

Application Services solutions leverage deep Unisys domain expertise to help you get more value out of your legacy applications. And transition your business to new application environments. 

We offer a full set of services that span planning, building, running and monitoring your application environment. We’ll work with you to develop a roadmap for identifying the application services your need today. While planning for future changes driven by the marketplace.

Support Services Highlights:

• Remedy technical problems and handle inquires about application functionality.
• Maximize the allocation of your internal resources.
• Globally positioned client service centers enable this service to scale seamlessly. Regardless of the size of your business and where you are located.
• Count on our tier 1 application help desk.
• Resolution and engineering levels of support.
• Use a standardized set of tools, client interfaces and processes - call handling, resolution, knowledge management 

Application Services elements:

Unisys Application Support Services offers three levels of support:

• Level 1: Call reception and entitlement and client satisfaction call back.
• Level 2: Problem isolation and determination.
• Level 3: Software defect resolution.

Have an Application Services Consultant contact me.