IT Infrastructure Operations Services
Service Help Desk
Protect productivity, gain efficiencies and reduce the risk to your bottom line from downtime. Be sure your end-users and services personnel get the desktop support they need. When and wherever they need it. Integrate all of your desktop service management across your business. Get fix-it-right-on-the-first-report problem resolution. And proactively resolve most issues before they adversely affect your business. How? By leveraging our unparalleled single point of integration capabilities. Global infrastructure. ISO-certified processes. And worldwide, world-class technical expertise. IT Infrastructure Operations Services Help Desk HighlightsSimplify access to support with a single point of contact. Get total incident management. Including escalation to expert resolver groups as needed. Users choose how they contact the Help Desk. By toll free, one call telephone support. Or online via the Unisys Service Portal for self help and web-based incident submissions. Use our robust reporting capabilities to continuously manage and improve service levels. Lower costs by centralizing a wide range of support, such as: Software how-to, Desktop hardware how-to and problem determination, Network connectivity problem determination, and Service requests for adds, moves and changes. Leverage Unisys global sourcing, on-shore, off-shore and near-shore low cost delivery models. Know that all incidents reported to the Service Desk are logged in the Unisys Incident Management System and carefully managed through closure. Rest assured if dispatch is needed, you’ll get the right technician, with the right skills and products for quick problem resolution. Our highly refined, repeatable processes deliver world-class support services 24x7. So you gain the efficiencies of high quality, consistent services wherever your business is located.
IT Infrastructure Service Help Desk ElementsOther Services RequiredHave a Service Help Desk Consultant contact me.
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