3D Blueprinting 3D Blueprinting and the CRM Industry

Increasing demands from customers. Constant pressure to cut costs and increase productivity. Mergers and acquisitions. An ever-changing technology landscape. These are among the challenges faced by today’s marketing, sales and customer service organizations.

As the architects of 3D Blueprinting, Unisys helps companies move past these challenges and turn them into opportunities to increase revenue, market share and profitability.

Using 3D Blueprinting, you can trace the cascading effects of your decisions through every organizational layer, from business planning and operations to IT. You can eliminate redundancies and replicate successes, and generate more value from your existing assets — like technology, processes, intellectual capital and people. And you can have confidence that new investments align with core objectives and produce the desired results.

Unisys CRM solutions help companies: 

• Reduce costs through an optimal mix of sales and service channels — including self-service.
• Improve decision making by using analytics and business intelligence to identify patterns, potential risks and valuable opportunities.
• Strengthen customer loyalty and increase sales by delivering more personalized service and information.
• Improve customer service by giving representatives integrated, up-to-date information about each customer — from recent transactions to current service problems.
• Effectively manage the complete customer lifecycle across all touchpoints for maximum value.
• Increase revenues by identifying and leveraging cross-selling opportunities that are rooted in accurate customer data and solid employee training.
• Enhance profitability by learning how marketing, sales and service operations are helping — or hurting – the bottom line.

Our dedicated teams of CRM and industry experts leverage 3D Blueprints to design solutions that deliver bottom-line results. Based on proven code, process models and best practices from our years of experience, our 3D Blueprints reduce implementation time and increase speed to benefit.

Our CRM solutions deliver bottom-line benefits like increased customer intelligence, better sales and service performance and enhanced profitability and shareholder value.

We have CRM expertise in a wide variety of industries, including:

• Financial services
• Life sciences and pharmaceuticals
• Consumer packaged goods
• Retail
• Communications
• Transportation
• Public sector

See how our 3D Blueprinting methodology helps us deliver effective CRM solutions. Contact Unisys today.