TIPSS 3

Contract Overview

The continuing emergence and rapid adoption of new technologies by the U.S. Federal Government strongly suggests that the nature of support services will not necessarily resemble those of prior years. The Total Information Processing Support Services –III (TIPSS-3) contract provides a wide array of services for the IRS, Department of the Treasury, Treasury Bureaus and other federal agencies. TIPSS-3 is a Multiple Agency Contract (MAC), and it is anticipated that this contract will be used to provide services that:

Go beyond maintaining the use of current hardware, operating systems and software
Advance the use of current systems; improve upon and streamline them; craft new applications and introduce new technologies as they emerge
Give expert assistance in configuring and managing computer hardware, software and networks, training customers and improving systems and network security
Provide comprehensive studies and solutions for system development
Fulfill requirements on short notice to provide rapid solutions

IT Services

Systems Design, Development, Implementation, and Customization
Database Design, Development, Implementation, and Customization
Requirements Analysis Support
Web-Site Development and Support
Optimization Support
Software Engineering and Integration Support
System Integration and Integration Testing Support
Object Oriented Methodology, Analysis, Design and Programming Support
Configuration Management
System Administration
Office Automation Support/Help Desk Support
Operations Management Support
Installation Support
Computer Operations
Personal Computer (PC) Technical Support
Technical Support
Hardware Support
Security Planning and Analysis Support
Analytical Support (Network Traffic and Trend Analysis)
System Design, Development, Implementation, Customization, and Maintenance
Electronic Data Interchange (EDI) Support
Telecommunications Software Development Support
Voice Mail Support (Support and Development)
Voice Recognition Systems Support
Interactive Voice Systems (Development and Support)
Local Area Network Design
Telecommunication Systems/Software Testing
Engineering and Integration Support
Local Area/Intranet Design Support
Internet Support
Call Center Support

Business Services

Work System Design and Implementation
Independent Validation and Verification Support
Technical Support for the Disabled
Configuration Management Support
Metrics Support, Including Quality Measures and Functional Point Analysis
Workload Analysis and Concept of Operation Support
Project Evaluation Support
Change Management and Transition Management Support
Business Process Re-Engineering Support
Project Management Support
Automated Tracking and Evaluation Tools Support
Process Analysis Support
Work System Design and Usability Labs Support
Performance Engineering
Quality Management
Risk and Threat Analysis
Privacy Planning and Analysis Support
Disaster Recovery, Continuity of Operation and Contingency Planning
Relocation, Installation and other Hardware Related Support

Security Services

Computer Security Awareness and Training
Computer Security Incident Response
Computer Security Planning
Crypto Systems
Digital Signatures
Disaster Recovery, Continuity of Operations, and Contingency Planning
Hot-site and Cold-site Support Services including Hardware and Software
Independent Verification and Validation
Mainframe Automated Information Security Support
Public Key Infrastructure (PKI)
Quantitative Risk Analysis of Large Sensitive Systems
Security Certification and Accreditation
Security for Small Systems, Telecommunications, and Client Service
Software/Hardware Maintenance and /or Licensing
Systems Vulnerability Analysis/Assessment and Risk Assessment