Citizen Services

311 Call Center

It’s no longer business as usual at government agencies. Citizens want fast, easy access to government services and greater return for their tax dollars. And administrations are looking for government solutions to improve service without increasing budgets. Elected officials know the quality of services can mean the difference between re-election and defeat at the ballot box. 

Unisys 311 Call Center solutions help government agencies:

• More efficiently manage and balance non-emergency calls
• Track citizen interactions at the departmental levels
• Measure department service levels against budgets
• Facilitate cross-department collaboration
• Measure and increase citizen satisfaction rates
• Integrate Web and call center operations
• Establish outbound communications capabilities.

For government administrations, the 311 Call Center benefits include:

• Increased revenue with higher percentages of traffic violation fines collected and increased “quality of life” summonses
• Strengthened citizen satisfaction with better access to information and services
• Improved return on investments in existing systems
• Improved collaboration across departmental lines  and increased accountability at department level
• Increased visibility to actual productivity and performance 
• Reduced call volume and workload for emergency services
• Reduced overtime costs — with better predictability of call volume

See how Unisys Government Solutions can put 311 Call center to work for you to improve service and cut costs.