The Business Challenge
Address staff attrition and the need to keep pace with new end user requests
related to ClearPath Forward™ hosted applications and services; the effort to hire
and train additional resources is time consuming.
Unisys Site Account Manager (SAM), a designated, remote support specialist
team that works closely with the department's staff as a single point of contact
for delivery of Unisys ClearPath Forward software and hardware technology skills;
SAM is an extension of the department's team that provides review of incidents
and system health checks, gives alerts related to critical patches, participates
in bi-weekly status calls with the department's team, and provides other ad hoc
consulting as requested.
Results and Benefits
- Eliminated the need to go through an interviewing and hiring process
- Provides immediate ClearPath Forward related expertise
- Delivers critical resolution faster
- Improved end user experience via enhanced ClearPath Forward system services