The Business Challenge
Respond effectively to instances of crime, acts of terrorism, and planned or unplanned large-scale public events.
Unisys developed, supports, maintains and manages the IT infrastructure
for both the Live and Disaster Recovery/Service Continuity services for the
agency's mission-critical Command & Control applications, running on Unisys
ClearPath Forward™ platform to handle emergency and non-emergency calls
from members of the public; applications are integrated with the geographical
information system and provide an interface to many other services such as
alarm companies, HM Coast Guard, ambulance services, police officer location
systems and in-vehicle mobile data terminals.
Results and Benefits
- Increased capacity to handle 15,000+ calls a day and support approximately
20,000 in the case of peak emergencies such as civil unrests and major public
events such as the Olympics
- Minimized downtime to 10 minutes or less per week