Unisys Clients - Philippine Statistics Authority

Fulfilling citizens’ needs for official documents in minutes with advanced digitization and records management

The Business Challenge

Address growing citizen expectations for faster access to official documents, including birth, marriage and death certificates, and ensuring that document integrity is intact.

The Solution

Unisys leads a Public-Private Partnership (PPP) in delivering digital government services to modernize the Civil Registry System and manage the end-to-end process to originate, authenticate, secure and issue civil registry documents such as birth certificates to citizens.

Results and Benefits

  • Reduced time to fulfill document requirements from 7-10 days to as few as 30 minutes in the Metro Manila districts and within two hours in rural areas by rolling out 40 additional Civil Registry System outlets, doubling the current number of outlets where citizens apply for documents, and introducing self-service kiosks and mobile outlets
  • Improved citizen satisfaction ratings to over 80% from a low of ~20% prior to digitization
  • Improved document integrity through enhanced security features such as electronic signatures and barcoding
  • Digitized 160+ million civil registry documents in total, and issuing 12+ million certificates annually

DOWNLOAD PDF


The PSA’s Civil Registry System is the central repository for authenticated official documents such as birth, marriage and death certificates. Citizens need quick and easy access to these trusted documents as they are the foundation for many other items such as visas and passports. Unisys has been appointed to further improve the service we provide our citizens.”

Dr. Lisa Grace S Bersales

National Statistician and Civil
Registrar General
Philippine Statistics Authority