The Business Challenge
Address growing citizen expectations for faster access to official documents, including birth, marriage and death certificates, and ensuring that document integrity is intact.
Unisys leads a Public-Private Partnership (PPP) in delivering digital government services to modernize the Civil Registry System and manage the end-to-end process to originate, authenticate, secure and issue civil registry documents such as birth certificates to citizens.
Results and Benefits
- Reduced time to fulfill document requirements from 7-10 days to as few as 30 minutes in the Metro Manila districts and within two hours in rural areas by rolling out 40 additional Civil Registry System outlets, doubling the current number of outlets where citizens apply for documents, and introducing self-service kiosks and mobile outlets
- Improved citizen satisfaction ratings to over 80% from a low of ~20% prior to digitization
- Improved document integrity through enhanced security features such as electronic signatures and barcoding
- Digitized 160+ million civil registry documents in total, and issuing 12+ million certificates annually