Unisys Clients - NEC/7-Eleven Inc

Enhancing the store experience for 8,500 corporate- and franchise-owned businesses across US and Canada

The Business Challenge

Enable the success of all corporate- and franchise-owned stores by ensuring they are continuously able to sell, order and receive products.

The Solution

Cloud and Infrastructure Services including Service Desk for retail and enterprise environments receiving ~30,000 calls each month; Global Field Services supporting including front office and back office support and critical onsite support for POS; integration of ITSM and field dispatch tools; miscellaneous project work including major rollouts and deployments.

Results and Benefits

  • Enhanced store experience by improving store uptime from 95% to 97%
  • Reprioritized critical incidents to provide more focus on down stores
  • Gained the ability to add new stores quickly

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Unisys has worked with our team to ensure we speak the same language and understand our clients’ culture and business methodology to help our franchisee community better serve the needs of our customers.”

Matt Worley

Vice President Retail Solutions
NEC/7-Eleven Inc.