The Business Challenge
Deliver simple, fast and reliable managed print services to help its Fortune 500 customers reduce cost and increase efficiency.
IMACD (Install, Move, Add, Change and Disposable) and on-site repair services with customized SLA commitment to complement the company’s monitoring, managing and diagnostic services.
Results and Benefits
- Increased customer satisfaction by upgrading “next day” to “same day” service coverage (from 24 hours previously to within hours)
- Gained ability to consistently achieve their customers’ service level agreements (SLAs)