Unisys Clients - HSBC México

Enhancing customer experience with secure, digital omni-channel banking

The Business Challenge

Improve service to millions of customers of retail, commercial and private banking, as well as wealth management services throughout Mexico.

The Solution

Unisys End User Global Field Services for project work and infrastructure support of 80,000+ distributed devices and 17,000 users, as well as onsite express center in the 2 main sites.

Results and Benefits

  • Enhanced end-user experience by increasing IT availability via advanced field support
  • Reduced overall support cost by 25%

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By outsourcing end-user support services to Unisys, we are able to cost-effectively provide comprehensive support for our employees to better serve our customers. This has resulted in increased momentum of business growth both in market share and new customers.”

Jorge Mancilla

ITO Help & Support Sub-Director
HSBC México