The Business Challenge
Provide customers seamless access to world leading scientific, scholarly, professional and educational content through a new business entity, formed by the merger of leading publishers, each with its own focus area.
- Unisys End User Services, including Service Desk, Global Field Services, Request Management, Desktop Management Services to an expanded end user base of ~8000.
- Unisys VantagePoint™, the interface through which geographically dispersed users access support services, delivers role based, personalized services along with visibility into operational metrics to drive service improvement.
Results and Benefits
- Achieved a globally consistent end user experience that enables employees to work cohesively and present a single face to customers
- Enhanced employee productivity and user experience
- Improved resolution times
- Reduced support costs