The Business Challenge
Address growing citizen expectations to engage with local government
agencies in much the same way they interact with online businesses –
accessible, interactive and instantaneous.
Unisys deployed ClearPath Forward™ servers and EMC Storage/Sun (STK)
Tape Libraries, to consolidate citizen services (from local agencies) such as
vehicle registration, driving license, national identification card, labor card, and
unemployment insurance, onto a single online platform – ClearPath ePortal.
Results and Benefits
- Improved citizen satisfaction with faster service resolution; responding
consistently to approximately 60,000 citizen requests (approximately 2.5
million transactions) a day
- Streamlined information sharing between agencies for all citizen interactions