The Business Challenge
Increase availability, quality and speed of existing Unisys Enterprise Content
Management (ECM) services, as well as implement greater security, flexibility and
agile development capabilities; the system usage has doubled over the last 3 years
and there has been increased industry regulation.
Unisys ECM was migrated seamlessly to a new, scalable, virtualized architecture,
and Unisys Stealth® was deployed to provide industry-leading levels of security.
Stealth establishes secure "micro-segments" within the enterprise where only
authorized users can access information. Delivery from low-cost centers as well as
innovative financial solutions reduces fees for the service, and a pricing model tied
to usage allows the client to only pay for additional performance.
Results and Benefits
- Improved service to customers, by supporting 10,000 service agents, importing
6 million card holder documents per month, and storing 1+ billion images
- Protected confidential consumer data, and ultimately the client's brand and
reputation, from malicious security threats
- Enhanced operational measures of the service, including 99.9% system
availability, and performance to allow card holders to work on documents with
service agents in real-time
- Improved speed to market for new consumer products via agile development
methods and a scalable infrastructure