The Business Challenge
Provide greater convenience to consumers by being able to pay their utility bills via
mobile devices and help them understanding their water consumption, leading to
conservation of water.
ClearPath Forward® systems and services, and ePortal, a modern, web-enablement
toolset with best practices-based safeguards, and more secure means of making
customer information available on the web and on mobile devices while eliminating
process redundancy and inefficiency.
Results and Benefits
- Enabled fast, secure customer access to transactions via the Internet and mobile
devices, and the ability to pay bills at any ATM
- Reduced total web management staff by 30%
- Improved the utility's brand as a highly responsive and modern organization