The Business Challenge
Provide more innovative, customer-centric services at competitive prices to improve customer satisfaction and retain market leadership.
Unisys Managed Services to deliver a comprehensive, flexible and reliable platform for messaging and other value-added services to its 10+ million customers; services include proactive monitoring and support (with health checks, problem resolution, and reporting), SLA Management, Data Management, Change Management and Release Management.
Results and Benefits
- Enhanced initial customer satisfaction by 90% and initial costs by 60% for messaging services
- Assisted ongoing efficiency requirements with a 20% reduction in cost year over year
- Enabled continual innovation over the last 18 years with 3 additional services a year