Unisys Clients - Bancolombia

Enhancing customer experience, serving the ‘unbanked’, and improving profitability for Colombia’s largest bank

The Business Challenge

Expand business into untapped markets, enhance operational efficiency to more effectively serve customers, and improve profitability to offer better returns to shareholders.

The Solution

Unisys developed and implemented an IT transformation strategy, including ClearPath Forward™ Libra Systems, ClearPath Forward operational and staff augmentation services to consolidate 16 data centers and migrate its mortgage solutions onto the ClearPath Forward platform, implement high-end storage via an EMC solution, roll out a countrywide document processing solution, and deploy a fraud detection/prevention solution.

Results and Benefits

  • Aided expansion of business by identifying ~300 new locations for branches
  • Increased efficiency by automating tasks for mortgage and factoring solutions; reduced average time to process mortgages by ~50%
  • Improved security and IT risk management resulting in ~50% decrease in security audits
  • Enhanced customer service by introducing new loan, account and mortgage products that grew business by ~20%
  • Improved profitability by reducing the cost-to-income ratios by ~15%

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Having a ClearPath Forward platform as an end-to-end solution has ensured that our infrastructure is designed to provide greater system stability and faster response time to better meet our customers’ needs.”

Joan Manuel Tavera

Section Chief - Storage and Backup
Bancolombia S A