The Everest Group has positioned Unisys as a Major Contender in the 2015 Workplace Services PEAK Matrix™ Report. Unisys attained the premier position among the 12 global and regional service providers the report designates as Major Contenders by showing a superior combination of market success and workplace services delivery capability. In addition, Unisys ranked third among all 23 providers in delivery capability, which assesses scope, domain expertise, delivery footprint and buyer satisfaction.
The Everest Group report defines Major Contenders as providers who “are making continued investments in developing internal IP and tools, as well as expanding their service and technology partnership networks in order to plug their ‘capability gaps’, and, thereby, offer workplace services that are more comprehensive and global in coverage.”
Noting that Unisys provides service desk services for 1.1 million users and deskside support for 900,000 more, the report cites the company’s particular strengths:
- “Balanced focus across workplace services segments, backed by a strong legacy in the end-user services space; service desk and deskside support business continues to witness strong traction, especially among SMBs [small and medium businesses].
- “Conscious focus/investments for strengthening global delivery capabilities and offering industrialized solutions for targeting large enterprises that demand global coverage.”
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