Home to the world's largest water treatment facility, Brazil's Companhia Estadual de Águas e Estogos (CEDAE) is responsible for managing the collection, transport, and treatment of the water and sewage throughout Rio de Janeiro and its surrounding communities.
And like many large-scale municipal organizations, CEDAE is continually searching for ways to improve service delivery to the more than nine million residents within its jurisdiction. To this end, CEDAE established an online facility nearly a decade ago that enabled an increasingly mobile customer base to view account information and log inquiries.
However, the infrastructure supporting this capability required that all customer information residing on CEDAE's Unisys ClearPath servers be replicated between two databases before becoming available online. Though this setup helped provide an important service, the complicated back-end technology created cumbersome administrative processes that consumed significant IT resources and limited the speed with which updated data was published to the Web.
With these challenges in mind, CEDAE set out to modernize its web applications, in order to deliver an improved customer experience and streamline internal processes.
- Efficiency: Reduced total web management staff by 30% via the use of a more modern web-enablement toolset
- Simplicity: Replaced the complex intermediate steps previously used to make information available online with a fast, automated process
- Security: Provided best practices-based safeguards that allow secure access to mainframe transactions and data via the Internet and mobile devices
- Mobility: Enabled customers to use mobile devices to scan their bills and pay at any ATM
- Visibility: Helped the public view CEDAE as a highly responsive, modern company
- Customer Service: Made client information instantly available via the latest ClearPath solutions