The implementation of a Service Management platform is only the first step on the journey to digital service management. Organizations often struggle to redefine existing processes, redeploy resources and develop the right set of competencies required for the ongoing management and optimization of the platform.
Platform Management solutions from Unisys assist clients in achieving all this and much more. Our years of experience in service management, backed by our technical expertise helps clients to continuously strategize and optimize increasingly complex and dynamic business services, processes, and relationships.
Platform Management for ServiceNow Enterprise Cloud Platform
Consultants from Unisys can help you reduce the time, costs, risks and complexity associated with managing your service management platform. We can help you derive full value from your ServiceNow investments and start expanding it to other areas within the organization and assist you with such actions as:
- Creation of service catalog and end-user self-service portal and translation into native languages
- Integration of the ServiceNow platform with key IT operations management tools
- Configuration management
- Knowledge management – applying industry best practices and Unisys operational experience to create an advanced knowledge base to streamline operations and improve service
- Flexible support levels, including 24/7 incident support