Service Management needs to change. In an increasingly connected and mobile world where the demand for resources is unpredictable, the traditional way of defining and delivering service is falling short.
Success now requires a modern view. One that links IT functions with crucial People and enterprise needs, while simultaneously improving service and driving better business outcomes. It requires The Power of ITSM:
- The Power of Information: Utilizing information to make decisions that can convert your end-user services team from firefighters to proactive, predictive data analyzers.
- The Power of Technology: Adopting the “plug and play” approach to build from existing technology.
- The Power of Service: Approaching services from a marketing perspective by adopting the “People Computing” approach
- The Power of Management: Leveraging the power of management by getting a better understanding of your business through Unisys VantagePoint service views.
This whitepaper examines each area in-depth and uncovers new ways for IT to extend the practice of Service Management and derive greater business value from IT investments.