In response to dramatic changes in the digital enterprise, business users require access to on demand services tailored to their unique specifications. Fail to deliver and they'll quickly seek out solutions from alternate service providers that fall outside of your control.
Unisys Service Management is a complete set of services and solutions, underpinned by a proven framework that:
- Simplifies core service management processes
- Unlocks value hidden in current IT investments by reusing core capability and enhancing it with integrated, easy to use tools and user interfaces
- Provides a roadmap and platform to enable digital business
- Reduces costs and large capital expenditures
We apply advisory and consulting services, a proven service management framework, pre-built optimization models and practices that are based on our global ITSM experience to rapidly get our clients where they need to be. We help enterprises assess their maturity levels, prioritize their ITSM program plan and build a pragmatic roadmap that gets them on the right path to accomplishing objectives.
Modernize the Service Management core. Align the systems. Thrive on intelligence.
Advisory and Consulting Services: IT operations teams that align service strategies with the business priorities have the power to
propel an enterprise into a leadership position in their industry. IT organizations need to take a hard look at their current service management processes and overall maturity levels and decide on what changes need to be made and why, how, by when, and at what cost. As a recognized leader in Service Management Unisys Advisory and Consulting Services will help you align processes, people, and technologies to drive a clear and executable strategy directly integrated with enterprise goals.
Unisys' credentials in service management have received validation from our clients and the industry. Unisys was named a "Leader" in the Forrester Wave™ North American Implementation Services Provider Q2, 2014. Based on an independent study conducted by leading Analyst firm Forrester, the process involved an in-depth assessment of thirteen leading providers in the service management space.
Learn more about our industry leading solutions and view the full report.
Service Management in the Cloud: Unisys can provide you with modern service management capabilities through an easy-to-use cloud-based platform. Start with Incident and Problem Management and grow quickly to include Service Request Management, Knowledge Management, and mobile access. We'll help you set up a service-oriented CMDB, enabling IT Asset and Configuration for a holistic enterprise-wide change and release structure. For advanced users, we go beyond basic ITSM by adding support for mobile devices, data center management, and complete end point management.
Platform Management: We assist clients in evaluating, implementing and then the ongoing management of their modern service management platform and deliver value-producing services to assist clients with:
- Assessment of technology, process, and organizational maturity
- Integration and optimization services of existing or new platforms
- Integration services to bring existing investments into a common system of engagement and record and create a new system of insight and automation
We can help you realize the full value of Digital Service Management.
Unisys expands your capabilities from basic Incident Management to deploy Problem, Change, Release, IT Asset, and beyond. We'll handle the day-to-day management of your service management platform while driving a lowest-possible TCO so you can focus your attention on running your business instead of managing tools.