BLUE BELL, Pa., July 9, 2014 – Unisys Corporation (NYSE: UIS) today announced that it has been named a “Leader” in IT service management (ITSM) in Forrester Research, Inc.’s June 2014 report “The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014.”
Unisys was one of 13 ITSM services providers invited to participate in the Forrester Wave report, which notes that “an emerging trend for firms is the agenda of business technology (BT), which differs from the IT agenda. IT focuses on delivering internal technology-based services, while Forrester defines BT as [the] technology, systems, and processes to win, serve, and retain customers ”
The report states, “Forrester believes that going forward, the firms that will succeed will be the ones that focus on BT and deliver customer experience improvements rather than just internal processes.”
Forrester rated the participating providers against 15 criteria in three key areas: current offering, strategy and market presence. Value proposition was one criterion for evaluation of each provider's current offering, and Unisys was the only provider to score a 5.00 – the highest possible rating – in that category. Unisys also achieved the highest possible score for investment to support strategy. The company was one of only two providers to score a 5.00 for that category.
In evaluating Unisys as a Leader, Forrester notes, “Unisys states that IT has been the ‘engine room’ of the organization but now needs to be the innovator of the business by leveraging technology to differentiate the business’ product offerings. As part of the preparation for this transformation, Unisys brings best practices and pre-built IP to optimize and automate current processes and to create more self-service channels for users.”
In discussing evaluation of current offerings, the Forrester report says, “vendors scored high when they were able to show broad support of marketwide best practices through their prebuilt IP and accelerators, coverage of different vendor tools, and business focus.”
“We are honored that Forrester has named Unisys a Leader in IT service management,” said Ron Frankenfield, president, Unisys Enterprise Services. “We have made a major commitment to delivering a services-based ITSM solution that can be tied more closely to business processes, implemented more quickly and managed more comprehensively than competitive solutions so enterprises can quickly empower their people with on-demand access to the personalized services they need to serve customers better. We believe that our positioning in this report provides a powerful validation for that approach.”
Edge Service Management, Unisys’ key offering, is a comprehensive, standards-based solution that enables IT organizations to focus on making employees more productive by better connecting IT services to related business processes. Delivered via a cloud-based as-a-service model, the Unisys solution uses prebuilt modules, advanced analytics tools and proven methodologies that enable clients to achieve better business results by proactively managing both services and the underlying IT infrastructure, rather than simply reacting to service events.
Unisys can implement the solution for clients in as few as 45 days, compared to the six months or more that other ITSM deployments typically take. To date, more than 160 Unisys clients have implemented the cloud-based ITSM solution.
For a copy of the Forrester Wave report, visit http://outreach.unisys.com/LP=915?src=UISPR
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Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
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Lisette Paras, Grayling for Unisys, 415-593-1400
Brian Daly, Unisys, 215-986-2214