A partner, not a platform
Service Management by Unisys delivers a partner not a platform through Unisys certified ITSM practitioners and solutions. Our managed services experience and developed capabilities form a unique turn-key approach that improves cost optimization, lowers risk, and enhances performance. We work with our clients to establish benchmarks, develop a strategy, and realign processes to be more service focused.
Rapid time to savings, achieving greater value for the business
Service Management by Unisys features a SaaS based ITSM core at the nucleus of its flexible Service Management Framework. Combined with additional cloud-based service options, Service Management by Unisys ensures rapid deployment and no-hassle integration with existing investments while eliminating large capital expenditures. Service Management by Unisys features pre-built optimization models with best practice knowledge baked in to reduce time to savings, delivering value to the business in weeks rather than months for all IT processes.
Gain insight, take action, demonstrate value
Built on BMC Remedy and enhanced by Unisys, Service Management by Unisys features best-in-class ITSM modules combined with a powerful integration engine that pulls together data from virtually any monitoring system and delivers it through customized service views. With an integrated view of Service Management, service owners identify issues before they occur and set SLAs in sync with user requirements.
When combined with Unisys VantagePoint(SM), Service Management by Unisys offers IT leaders visibility across people, operations, and the business facilitating more informed decisions, while demonstrating enhanced value to key stakeholders.