Enterprise IT is at the crossroads of change. Social media, cloud computing, big data, mobility, and smart devices are transforming the manner in which information and technology are being delivered and consumed. These trends are coming together to redefine the business and technology landscape and organizations are trying hard to match pace with them and the new demands that they make on service management. The success of an organization in these times is determined by the ability of IT and business functions to come together as partners and deliver services which cater to the needs of users. Nevertheless, the non-alignment of business and IT is a constant challenge faced by many organizations.
Service Management Advisory and Consulting Services
Service Management Advisory and Consulting Services provide IT operations teams with the right insights they need to become strategic enablers of business in the digital economy. We cover each and every aspect of your IT services spectrum and provides actionable inputs that help organizations:
- Assess where they are on the IT maturity scape, where they need to be, and the value they can hope to create through service modernization.
- Define a clear and executable service strategy and technology roadmap.
- Choose and implement the right ITSM platform and realize the full benefits of it.
- Drive successful, organization-wide adoption of the service transformation initiative.
- Embrace the new trends in IT such as social, mobile and analytics and optimize their impact on service delivery.
People, process and technology-these are the building blocks of service management and Service Management Advisory and Consulting Services focuses on each one of these to guide organizations on their journey to service excellence.