It’s on everyone’s mind and in everybody’s plans. But getting the right kind of cloud in place and then managing it efficiently to derive some real value … well, that’s another story. That’s this story.
This is about how IT service management helps “enABLE” the cloud - how ITSM – and the discipline of ITIL - enables organizations to create, deploy and manage cloud services that actually do what they’re supposed to do.
Hype is one thing. Action and sustainable results are better.
We’re here to tell you that while the rewards are great, so are the challenges. While the cloud can and does provide agility, flexibility, cost savings and ultimately, a stronger bottom line, a failure in planning, deployment or execution can lead to “cloud sprawl” and increased costs. This ebook won’t provide you with all the answers, but it does list essential “ABLES” that you should be considering.
Have you decided what your services will be? It sounds simple, but coming up with an accurate service description will inform every decision that follows. This is where the Information Technology Infrastructure Library – yes, ITIL - starts to become critical. There’s a reason ITIL is the world’s most widely adopted approach for IT service management. Its no-nonsense real-world framework is crucial for identifying, planning, delivering and supporting your organization’s IT services to the business.
You no doubt already know this, but sticking with the ITIL playbook is so vital, it bears mentioning again. And maybe even again. ITIL’s insistence that IT services be aligned to the needs of the business must be your mantra. Practice it and you will achieve that higher consciousness that drives business change, transformation and growth. And, to bring this back to the present, the service descriptions that fuel your catalog. Are they fully fleshed out? They will inform critical decisions about the type of cloud you chose, core computing capabilities, storage, security and network infrastructure decisions.
Public, private, hybrid – what’s it going to be? Maybe even a combination. How can you decide? Well, there are people we know (hint) who offer services that funnel your needs, business goals, budget and timeframe into a secret blender and then out the back come accurate recommendations of what services should go to the cloud and whether it should be public, private or hybrid. It’s all revealed, and it saves organizations a lot of time, trouble, experimentation, expense and trips down wrong-way roads.