The success of a modern, digital enterprise is often determined by how effectively IT and business have come together to deliver services that address the needs and expectations of end users. The non-alignment of business and IT is a constant challenge faced by many organizations and can to hamper businesses performance.
People, processes, and technology. These are the cornerstones of service delivery, and need to keep pace with the evolving needs of the organization. Many organizations often adopt a fragmented approach that fails to harmonize these three dimensions, resulting in service gaps and inefficiencies, decelerating the journey to service excellence. As business continues to shift towards an “everything as a service” approach, organizations continue to struggle with the correct technology choices, how to re-adjust their current processes and how to reorganize the organization.
Assess, Plan, Execute
Unisys Service Management Advisory and Consulting Services can empower service desk, ITSM and IT operations teams with the right insights they need to become strategic enablers of business in the digital economy. From assessing your current capabilities and technologies to creating a service strategy and roadmap, Unisys service management experts can assist you in creating your digital transformation plans.
The expertise of our advisors backed by our years of experience in IT service management, make us the partner if choice for your IT advisory service needs. Unisys covers each and every aspect of your IT services spectrum and provides actionable guidance that helps organizations:
- Assess current IT maturity and architect a path to increase organizational capabilities
- Define a clear and executable service strategy and technology roadmap
- Choose and implement the right service management platform and realize the full benefits by driving successful, organization-wide adoption of the service transformation initiative
- Embrace new trends such as social, mobile and analytics and optimize their impact on service delivery
Irrespective of technology, Unisys Advisory and Consulting Services provide clients with the discipline and process knowledge you need to fine-tune the art of applied service management, maximizing the value derived from Service Management.