IT Service Management (ITSM) creates numerous benefits for enterprises including improved IT productivity, reduced complexity and optimized IT environment. However, if not deployed effectively, it can derail organizations from their path to IT optimization and value realization. In today’s challenging economic and business environment, clients often experience low performance and productivity, overrun budgets, and ever-increasing management complexities in spite of implementing ITSM services. Most of the time, the fine line of difference between a successful and failed implementation lies in how organizations understand ITSM features and how effectively it is leveraged to synergize with an organization’s IT people, process as well as technology.
Unisys can help you overcome these challenges and realize the benefits of ITSM quickly and efficiently through a comprehensive range of ITSM strategy and implementation. Unisys has proven expertise in helping clients achieve significant improvements in their IT operations by effectively aligning business requirements with the technology plans, designing and executing organizational change and optimizing core ITSM and ITIL processes.
Unisys workshop services equip today’s enterprises with the requisite knowledge, tools, and industry best practices to successfully realize the value from their ITSM investments – regardless of where they are in the IT maturity cycle. Unisys workshops are conducted in collaboration with clients to ensure optimal configuration of the ITSM tool, ensures proper training, education and to develop a plan to fully integrate core ITSM disciplines into IT operations and the business.