Enterprise Systems Management (ESM) is a turnkey and integrated set of ITIL-based service management offerings. These capabilities provide advanced monitoring, remote management, and automated support for a range of enterprise systems including: applications, data centers, cloud, laptops, printers, workstations, network devices, servers and storage devices.
ESM is designed to drive business results, and is managed through a single view of service performance across the IT estate. ESM provides you with core IT operations capabilities such as: application performance monitoring, network monitoring, event management and notification, availability, and capacity management. The offering completes the lifecycle by delivering turnkey service management functions such as major incident, service impact, problem management, IT asset lifecycle management, and security information and event management (SIEM).