The world is changing dramatically with the proliferation of mobile devices and apps. Employees want to work productively from any location on devices of their choice. Customers want instant access to information, products and services, and a robust experience regardless of the device. Organizations looking to capitalize on business opportunities are investing in mobility initiatives to meet these expectations and improve business processes, enhance customer service, and increase employee productivity.
Rising to Meet Mobility Challenges
Where there opportunities there are also challenges. It is not unusual to find multiple business teams in organizations driving their own mobility initiatives and making IT purchasing decisions. At the same time, employees are bringing their own devices and apps into the workplace. This leaves IT departments scrambling to manage diverse and sometimes disorganized environments, adding to the pressure of already-stretched resources and budgets. Developing a mobility strategy integrated with the business vision, managing the device and application environment, enabling secure access to systems and data, ensuring infrastructure can support more mobile users, and delivering a robust user experience are some of the greatest IT challenges today. Without insights into how mobile technology enables business outcomes and plans, organizations are unlikely to realize the full value of their mobility investments.