Unisys Global Field Services (GFS) provides you with a single point of contact and accountability for branch, remote, and home offices. GFS leverages our globally integrated, ITIL-based service delivery platform to supply you with consistent IT support services no matter where your facilities are located. We coordinate approximately 300 stocking locations and over 5,000 Unisys-trained service professionals strategically positioned in 100-plus countries, enabling GFS to quickly deliver the resources needed to meet your branch office IT service and fulfilmen requests.
A single ticketing system, database, and set of ITIL-compliant processes tracks service level agreements (SLAs) so that the appropriate resources can be assigned to the corresponding asset or incident. And our commitment to developing and employing best practices drives design efficiencies, promotes reusability, improves performance, and enables expanded capabilities.