What drives innovation, delights customers and generates revenue in your organization? Answer: it’s your people.
Mobility, the Consumerization of IT, social computing and cloud have changed the way people work and have taken mission-critical IT out of the back office and put it into the hands of employees. The traditional IT approach has been a one-size-fits-all solution regardless of employees’ roles. But achieving the next level of performance requires a new way.
In this point of view paper we discuss five best practices for taking a personas-based approach that bends technology to meet people’s needs, rather than the other way round, which delivers greater productivity, satisfaction and business results.